When people think of health care and hospitals, they often think of nurses, doctors and others who give direct care. But there are thousands of Iowans who work “behind the scenes” at hospitals who are just as dedicated to making sure the highest quality care is provided every day. Brenda Miner is one of those people.
It’s hard to put into words the meaning of what I do as a Medicare Billing Specialist at Wayne County Hospital in Corydon. I started out in a rural health care business office and learned the trade hands-on from the bottom up. I believe what I do is provide our patients a “gift.” If I do my job well and provide the quality of service I am dedicated to provide, that is my gift to them.
I have worked at this profession for 14 years and continue to find satisfaction and a sense of accomplishment in my work. I like being behind the scenes and enjoy providing an essential service. Being thorough and accurate provides peace of mind for our patients. All of this ties into fulfilling our mission, of providing quality services to meet personal needs. If I can help our patients avoid the anxiety of receiving a Medicare billing notification that is confusing and frustrating to them, then I have fulfilled my purpose.
There are some extremely challenging parts to the job and as funny as it may seem, those are the parts I enjoy the most. The rules are always changing and there is an enormous amount of information to know and understand. I like that. I like the detail and helping sort out problems. When I can actually fix them online that brings a tremendous sense of satisfaction. To know I have alleviated a problem for one of our patients makes my day.
Wayne County Hospital is home to a group of extraordinary individuals who contribute selflessly of themselves and work together to provide exceptional care for our patients. Having worked in other health care settings I have been impressed by the atmosphere and genuine sense of goodwill that permeates throughout the organization. It makes me proud to be part of it.