On June 15 and 16, the Iowa Hospital Association hosted Crucial Conversations Training, which focuses on research-backed techniques for improving relationships among co-workers and addressing the issues that can sometimes result in tragedy. 

The training was led by Dr. Emily Hoffman – a master trainer and expert in the health care industry. Dr. Hoffman helped attendees work on bringing people to the table and engage in effective dialog, especially when having to converse with guarded or emotional individuals.

For more information visit: www.vitalsmarts.com

YouTube link: http://www.youtube.com/watch?v=hauqlzY8igs