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Remembering an Emergency Services Hero

Dozens of emergency medical services (EMS) personnel, including firefighters, paramedics and law enforcement officers, gathered this week to say goodbye to one of their heroes, Dan Paulsen of Pocahontas. Paulsen, who was the EMS director at Pocahontas Community Hospital, died of cancer on December 12.

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Meet a Hospital Hero: Dustin Arnold

Dr. Dustin Arnold is a tireless advocate for UnityPoint Health – St. Luke’s Hospital patients and a critical resource to his physician colleagues.

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One Last Harvest, One Important Conversation

I’m so grateful for that special day in the fields and so grateful that as my dad’s time with us was about to end, I did not have to guess as to his wishes. We had the conversations so we knew his priorities, what he valued most, and those goals were clearly understood by his doctor, nurses and caregivers. It’s encouraging to see new efforts are underway to support these conversations.

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Hospitals Take Cues from Hospitality Industry

Paul Westbrook is one of dozens of hospital executives around the country with a new charge. Called chief patient experience officers, their focus is on the service side of hospital care: improving communication with patients and making sure staff are attentive to their needs, whether that’s more face time with nurses or quieter hallways so they can sleep.

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Click here to read Today's NewsStand post with article excerpts: Today’s NewsStand (December 19, 2014)

The Iowa Hospital Association (IHA) is a voluntary membership organization representing hospital and health system interests to business, government, and consumer audiences. It shapes health policy, fosters new forms of health care delivery, gathers data and monitors health care payment systems.